FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship worldwide!
How long does shipping take?
Depending on your location, shipping time varies. If you are based in the UK we ship with Royal Mail 2nd class, so once shipped your order will take 2-3 working days. You do have the option to upgrade your shipping to Royal Mail 1st class which will take 1-2 business days once shipped. If you are further afield, then shipping times will vary.
How do I track my order?
Your postie should scan the QR code on your package once its been delivered. If you have had your dispatch notification and your order has not arrived to you within a week, please pop us a message so we can help.
Returns
How do I return an item?
You can return any items as long as they are in an unused condition and still in the original packaging. Please pop us an email if you would like to return you item/items and we can assist.
How long does it take to process my return?
Once we recieve your return, we will inspect the items. If you have returned your items in the condition you explained then a refund will be processed to whatever payment method you originally used. Refunds can take up to 7 working days.
Can I exchange for a different item?
As long as you return your item/items, you are able to exchange for an alternate. Please send us what you would like via email.
General
How do I fit my charms onto my shoe?
The best way to fit your charms onto your shoe is to pop them in at a 45° angle into the chosen hole in your shoe. Your shoe hole will expand when you pop your charm into the desired hole, once your charm is in place you can then rotate it to the desired angle and start rocking your shoes!
Will your charms fit my child's shoe?
Yes, providing you have the official shoes, our charms will fit into the holds of your child's shoe.
Please note our charms are decorative items, please keep away from any child under three years old as they could be a choking hazard.
How do I remove my charm?
Simply use one hand to hold the shoe from the inside and the other hand to gently ease your charm out of the shoe. Please do this gently and use both hands to avoid any damage to your charm.
How do I insert my fluffy shoe liner?
Simply slot them into your shoes, and then fold over the fluff to hold it in place.
Are the shoe liners and shoe straps machine washable?
Yes they are! Please wash on a gentle cycle. If you are washing fluff, a key tip is to brush your fluff after fully dry to make it look its best again.